Its a big word, which sadly seems to be going out of style in this modern age of emails etc. Ok, so I am in my “Grumpy Old Woman’ mood…but I’m not really! I just think that we have got out of the habit of replying to emails professionally!!
For instance: our wonderful new conservatory ( Hubby keeps on calling it an Orangery…I am rolling my eyes as I type) is now finished and is almost everything I dreamed it would be. In fact I have to restrain myself from saying “I was SO right to have this done” every time He and I sit in it. It now needs an energy rating thingy so we can get our building regs etc finished off. The conservatory company arranged this, but didn’t bother to tell me they were doing it. The first I got to know about it was a phone call whilst I was driving from some chap called “Steve” saying could his chap come at a specified date…his name was Alan. I asked Steve to call me back, which he did later, and I expected an email from the main company to back all this up. No such email arrived.
At the specified time a man turned up in a high vis vest, and a clip board, and proceeded to ask me for plans of the house, any drawings etc. I was rather confused as “Steve” had lead me to believe this was just for the new bit. Perhaps I should have looked into it beforehand, but when I questioned “Alan” he said some chap called Steve, he didn’t know from where, had asked him to do this. I gave him a coffee whilst I tried to get hold of the conservatory folks and “Steve” with no luck; Steve tried to sell me food supplements in the meantime, telling me I had a weathered face which needed collagen!! I called my husband who immediately said “no, ask him to leave; we don’t know who he really is, and don’t let him take photos of the place.” … so that plus Hubby’s comments lead me to ask “Alan” to leave as I was not happy, and wished for official confirmation etc. He left shrugging his shoulders.
I eventually got the right person at the conservatory company who told me it was all above board, but agreed it had not been handled very professionally, and we would re-book it all but with confirmation emails about everything.
Now, am I being rather old-fashioned? Am I to let any Tom, Dick, or Alan into my house on a telephone call, to take photos etc? I don’t think so!
I am not really a shrinking violet; if I sat on someone I’d probably break their ribs ( if I could reach high enough to get them on the ground!) However it unnerved me that there was no official documentation about any of this. What if I had been a little old lady? No, I am NOT that yet, thank you very much…I can hear the sniggers at the back! It really hasn’t taken that much effort for everyone involved to email me their details etc this time, so why wasn’t it done in the first place?
I also have to get a fob re-sent from a key company because they didn’t inform me it had been sent and I needed to be in for the delivery! I really am rolling my eyes at this one!
Ok. rant over. However folks, can we just make sure everything that needs to be confirmed in writing/by email is done so? That way nobody’s time is wasted!!!
I’m climbing off the soap box now…could someone just lend me a hand, it’s a bit high for me…someone?…anyone?…hello?